CANCELLATION AND RETURNS POLICY

  1. Should you wish to cancel your order:
    1. You can notify us by filling in our contact form before we have dispatched the goods to you; or
    2. Where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.
  2. You can return goods you have ordered from us for any reason at any time in their original packaging, unopened and in good condition, within 30 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
  3. Upon receipt of the goods we will give you a refund of the amount paid or an exchange credit as required minus the cost of any administrative and re-stocking costs.
  4. The rights to return the goods to us as indicated in clause 3 will not apply in the following circumstances: – in the event that the product has been used or tampered with.
  5. We advise that you inspect the goods before accepting them from the courier as any item that is signed for in good condition will not be refunded if later returned as damaged.
  6. If an item is intended for returned as faulty within 30 days of receipt then contact Options Beauty (South) Ltd. who will arrange to have the items collected for repair or replacement. If an item is to be returned after this time period then the customer is responsible for any postage incurred (return to base warranty) to Options Beauty (South) Ltd.. Proof of postage is not proof of receipt by Options Beauty (South) Ltd. or their agents, and as such Options Beauty (South) Ltd. will not be held liable for any loss of items returned. (Options Beauty (South) Ltd. strongly suggests when returning an item that suitable insurance is taken out to cover the item at an appropriate level i.e. Registered Postage)The provisions of this clause 4 do not effect your statutory rights.

Dermalogica Product Returns Policy

For Products that arrived damaged we will offer you a replacement straightaway, or a full refund of the monies already paid upon return of the original item.

If you are dissatisfied with a Product, for any reason, you will be refunded the price you paid for the Product, upon return of the original item.